Legal
Due to the ongoing COVID-19 pandemic and the associated health and safety guidelines, all sales on kanispice.com are final. We are unable to accept returns, exchanges, or issue refunds at this time.
This policy is in place to protect our customers, our team, and our community by minimising physical contact and handling of food products.
KaniSpice is here to make sure you have the best shopping experience and add the most delicious flavors to your kitchen pantry. If there is any issue with your order — including damaged, missing, or incorrect items — please email us at info@kanispice.com and we will make it right.
We review each concern individually and will do our best to resolve any problems to your satisfaction. This may include a replacement, store credit, or other resolution at our discretion.
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Include your order number and a photo of the issue, and we will respond within 1–2 business days.
Once an order has been placed, we begin processing it immediately to ensure fast delivery. As a result, order cancellations are not possible after submission.
If you have any questions about this refund policy or need assistance with an order, please reach out:
Email: info@kanispice.com
